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Shipping Terms & Conditions

1.  Item/s will only be shipped upon receipt of payment.  

2.  Kindly allow us 24 hours to verify your payment.  For faster verification, ensure that payment details emailed are complete with proof of payment attached to the email.  Orders with incomplete details will not be confirmed. We will process your order within 1-2 days after payment is confirmed.   Orders will be shipped once all items are complete.

3.  Shipping fees are computed based on the total weight of package and location where it is to be sent.  Each order is charged only the minimum shipping fee (good up to 1 kg).  Final computation in the shipping fee will be made after the items in an order have been paid, processed, packed and weighed.  Any adjustments, should there be any, will be taken out from existing refund of an out of stock item in your order / existing store credit. 

3.  Shipping schedule is from Monday-Friday only.  Monday – Friday shipping time is between 5 - 6pm.  Friday-Sunday paid orders  will be scheduled for processing and shipping on the following business day -- Monday.

4.  Virtual Divisoria does not deliver the items. We have a third-party [courier] that handles the deliveries of all orders.  Virtual Divisoria will ship out the orders and it is the responsibility of the courier to deliver the items promptly.

5.  Once your orders have been shipped, we will send you the tracking number of your package thru email.  We will no longer be responsible for the item/s once it leaves our possession.  The tracking number is provided to you for you to track your packages with the shipping company.  Contact details and tracking number will be provided to you by us (via email) once orders have been shipped. 

6.  Kindly allow 1-2 days for courier to process & deliver your package.   Delivery dates are estimates only. Please consider Holidays, Sundays, severe weather condition & unavoidable incidents which may cause delay of your package.  Couriers are third-party entities that are separate/not part of Virtual Divisoria.  We have no control over courier’s delivery schedules.  If for any reason you have difficulties, please feel free to contact us and we will do our best to help contact the courier for you.

7.  We will not be liable for any damages or lost items incurred during shipping. 

8.  Shipping fee is shouldered by the buyer. (Shipping cost will vary on the weight of the item/s, and location where it is to be shipped).  Shipping fees are NON-REFUNDABLE.

 

Virtual Divisoria © 2017